Below is a concise overview of our Customer Terms. This summary does not replace our full Terms and Conditions. Please refer to the complete Terms and Conditions for detailed information and legal obligations.

1. Orders & Quotes

• Any price estimates (“Quotes”) we provide are valid for seven days.
• By placing an order, you accept our Terms. Once accepted and paid, orders are generally non-refundable except for issues covered by Australian Consumer Law.

2. Payments & Invoicing

• We may request full or partial payment before beginning work.
• Late payments can incur additional fees and may delay delivery or installation.

3. Delivery & Risk

• Risk passes to you when your goods are delivered.
• We retain title (ownership) of goods until your payment is fully received.

4. Returns & Refunds

• We follow Australian Consumer Law, which means you may be entitled to a repair, replacement, or refund for any major defects.
• Change of mind or misuse does not qualify for a refund.

5. Service Plans

• We offer monthly service plans for ongoing support (minimum 12-month term).
• Any additional onsite visits beyond your plan’s allowance are billed at our standard rate.

6. Warranties & Repairs

• We honor consumer guarantees under Australian law.
• Installation services come with a 12-month workmanship warranty.
• Third-party product warranties are handled directly by the relevant manufacturer.

7. Liability Limits

• We are not responsible for factors outside our control (e.g., shipping delays, incorrect info provided by you).
• We do our best to resolve issues promptly and fairly.

8. Intellectual Property

• We own or are licensed to use all intellectual property relating to our goods and services.
• Unless agreed otherwise, any new work we create belongs to AutoNest.

9. Data & Privacy

• We collect and store your data in line with our Privacy Policy, and may use third-party cloud services.
• In the event of a data breach, we will notify affected customers promptly.

10. Governing Law

• These Terms are governed by the laws of Australia.
• Disputes are handled initially by discussion with us; if unresolved, they proceed in the court state in which you reside.

For the full legal details, please review our complete legal terms available here: AutoNest Full Terms & Conditions

If you have questions, contact us at [email protected]